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Emploi par regions
Référence : SAP-5Vue : 143 fois - Expire le 24 Juin 2019
Entreprise :
SAP

Secteur :

Localisation :
Algérie, Alger.

Fonction :
Direction générale

Postes ouverts :
1

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TECHNICAL QUALITY MANAGER

EXPECTATIONS AND TASKS:

- Deliver Premium Support Engagements (SAP MaxAttention, ActiveAttention, Value Assurance…)
- Fully understand the customers’ solution landscape and business processes
- Mitigate risk and address issues to prevent escalations in SAP solutions for mission critical processes
- Manage Top Issues and Risks endangering go-live, system stability and system availability  as well as to define an action plan to mitigate these risks.
- Ensure resolution of issues according to engagement deliverables (right expertise at the right time).
- Monitor progress to ensure issue resolution.
- Involve experts and the SAP Support back office to solve customers’ issues.
- Create a service plan and drive execution.
- Assist in the definition of upgrade path, release and change-management strategy.
- Managing the availability of the solution (including performance monitoring and incident handling).
- Coordinate tasks and align concrete communication and escalation paths between SAP, customer and partner.
- Prepare reports on management level and presentations for executive meetings at the client.
- Evolve to the role of a trusted SAP support Advisor for the customer .
 
WORK EXPERIENCE:

- Broad understanding of SAP solutions (including HANA and  S/4 HANA, SAP Cloud solutions).
- Project management experience.
- 7+ years’ experience in customer interaction. 
- 7+ years of hands-on consulting experience in one of the following areas: SAP Finance, SAP Logistics, SAP Analytics or SAP.
- Technical Architecture.  

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

- Bachelor/Masters Degree (University degree preferred).
- Certified SAP consultant or proof of similar experience in the SAP support services environment.
- Make-it-work attitude.
- Interest in SAP Technical Operation (how to run and support a solution, optimize performance…).
- Interest to help customers in critical situations.
- Negotiation skills.
- Presentation and Communication skills.
- Conflict management skills.
- Self-confident and diplomatic character.
- Strategic and analytical thinking skills.
- Coordination and Decision-making skills.
- Drive for results.
- Taking Accountability.
- Willingness to travel and work on-site at our key customers.
- Willingness to travel overseas for training.
- Fluency in French and English.

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